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Information re Appointment Changes
Posted on 13 Jun 2017
Please see below some further information regarding changes to the Appointment system at the practice :
BRECON MEDICAL GROUP PRACTICE
Why change the service?
A review of the appointment system has taken place at the practice.
- The demand for Emergency Walk-in and Routine appointments are unprecedented, often with long waits.
- Due to the high volume of telephone calls, many patients find it difficult to get through at peak times.
There will no longer be walk-in Emergency appointments. In order to manage Urgent Care requests more effectively and based on findings, a triage system for Urgent Care will be introduced.
- Patients who require Urgent Care are being asked to telephone the practice for a Clinician to assess, treat and refer as appropriate.
Patients will be asked to provide information to the receptionist to assist the clinician
- Urgent Care requests are clinically assessed and where appropriate patients will be asked to attend to be seen by a clinician.
Following the review this change will generate an increase in the number of routine “pre-bookable” appointments. In order to manage the calls more effectively - Patients are asked to telephone the surgery after 11:00 a.m. for routine appointments or book an appointment on line.
Patients telephoning in for test results are asked to call after 2:30 p.m.
We continue to listen to concerns raised with regard to service provision and understand this to be a significant change.
The practice appreciates your ongoing support of these changes and for our practice teams.